TERMS & CONDITIONS

Cancellation Policy

Please note that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you, including travel time. As such, last minute cancellations of appointments will be subject to the following terms and conditions.

 

Cancellations made 48 hours or less prior to an appointment will be subject to a $50 rebooking fee. Cancellations made 48 hours or more prior to an appointment will be processed without charge.

 

Cancellations or reduction in numbers made 24 hours or less prior to an appointment will be subject to a $75 cancellation fee per horse.

 

Instances where we are not advised of reduced numbers, our practitioner is unable to gain access to the property, is turned away, or the client is unavailable last minute, the client will be subject to the full consultation charge.

 

If Equine Biomechanics cancels an appointment with less than 48 hours notice, a new appointment will be scheduled with no cost to the client, subject to availability.

 

To avoid cancellation fees, please provide cancellation notice at least 48 hours prior to your booking.

 

Cancellations can be made via text to 0424 077 094, or via FB messenger - find us at Equine Biomechanics.

Terms of Payment

Payment is strictly on the day, unless by prior arrangement.

All consultations are $145 per booking plus travel.*

*For 3 or more return clients in the same location, a discount of $25 per horse is offered (total consultation charge of $120 per horse).

 

**All initial consultations are $145 regardless of how many horses there are, as initial consultations take longer (1hr) as a full assessment of the new horse is required.

***A $5 Admin fee will be added to new clients initial booking only. 

Payment can be made via cash, or bank transfer (invoice provided via email).

Please make payment to :-

NAB

Rebecca Hill Pty Ltd

BSB: 082 679

Acc No: 76 597 8764

Consistent late payments may result in a late payment fee of $2 per day for each day, after 7 days.

If you misplace your invoice, please contact us via text on 0424 077 094 and we will resend.

Travel Costs

Tweed Valley/Byron Shires - $10 per booking

Ballina/Lismore Shire - $15 per booking (dependent on distance)

Richmond Valley Shire - $20 per booking

Clarence Valley Shire - $20 per booking

Photos

Clients may take their own photos during the consultation. We kindly ask that you advise the practitioner prior to taking any photos as a general courtesy.

Taking videos during a consultation is strictly not permitted, unless by prior approval with the practitioner.

Please note that our practitioner will take photos during your consultation, for research, education and demonstrative purposes. When making a booking with us, you are agreeing to allow us to take and use these photos for these purposes. Copies of photos taken will be provided to owners as part of the consultation and are a useful tool for monitoring the progress of your horse.